Get Ready for the "Next" Generation of Realtors

After spending over a year developing an online lead generation web application for fellow Real Estate agents, it has come to my attention that most Realtors still do not understand how to transform their own business into a mobile money-making machine. And despite all of the expert web bloggers and daily real estate education classes being held at different firms, many Realtors still find themselves sitting behind an office desk (or at their homes) tirelessly phone prospecting, mailing letters, uploading photo after photo of their latest listings onto the local MLS or stiching images all afternoon to provide a 360-degree virtual tour to satisfy their seller(s).
If you haven't you learned by now, time (or a lack there of) can drastically influence the success of Real Estate agent We all know the first agent who speaks to a buyer prospect gets the commission 90+ percent of the time.
Have you not yet learned how to send or recieve text-messages, pictures & emails from your mobile phone? If not, beware. Smartphones & PDA's are becoming an industry standard as new technology is paving the way for mobile web apps, which will empower real estate professionals with the ability to track and follow up with potential buyers, email properties, search/update listings--all using a handheld device.
Much less arrggsome for "Generation X" (which I happen to be a part of) is the adaptation & implimentation of new ideas involving computers, cell phones, internet and the like.
Sadly for agents without a basic understanding of some of the basic digital media outlets(Laptop Air Cards, PDA's, Internet Classifieds, Virtual Tours or similar) which have been widely available for over 5 years now, the old methods are beginning to buckle beneath the weight of new technology.
Plug-in Desktop PC's are rapidly being replaced more portable & compact laptops, Apple iPhones, WTC 8525's, Blackberry PDA's, Treo & Moto Q's.
The good news for all of us is that it isn't too late to learn about these emerging products/services. The bad news is you'd better learn soon. The technology wave brought to you by Generation X is only a sample of what's to come.
Entering into our competetive arena currently is a generation who's baby crib replaced a Gateway computer with CD-Rom.
"Generation Y" are the "speed texters", who can be spotted with their eyes fixed on their cell phones--ipod earplugs dangling from their necks--at the age of 12.
Seek the answers to your questions if you aren't sure about text messaging or emailing using a mobile phone. They are right under your nose. Start with our website. It's a good explanation about just one of the many ways you can utilize text messaging to generate new business.

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Submitted by on June 13, 2008 - 12:30pm.

Josh, I think technology progression is just one aspect of the shift that taking place. Besides utilizing new technologies, work flow and processes have to adapt. With consumers wanting agents to be "always on", there's the challenge of how to balance the inflow of messages, email, and more, so that optimal service is provided. And the issue is more than just one of responding to communications, it's a matter of completing the work that is generated as a result of those communications. For those of us who already generate a significant portion of our business electronically, the challenge now is one of creating a managable work environment, with a consistent level of client care, somehow with one hand always on a keyboard!

Dru Bloomfield
John Hall & Associates

Blog: www.AtHomeInScottsdale.com

 
Submitted by Ryan Horne on June 13, 2008 - 12:42pm.

I agree that technology is definately the new way of business. I am working towards all the new ways now. So far it is mostly online marketing, but I am slowly building up the gadgets needed. Good points for sure.

Ryan Horne
Delaware REALTOR
http://delrealestateonline.com
http://delrealestateonline.com/blog

 
Submitted by Josh Carney on June 13, 2008 - 12:48pm.

Very good point Dru. There just still isn't that one-stop fool proof solution to managing all of those electronic leads coming in from the different sources, is there. Top producer is nice. However, I don't think it is the answer. I don't think the answer to that issue will come in the form of a software or web app. I feel like it will be a seperate device or integrated into a device which we already use regularly. We can all rest assured that whatever the tool, it is being built or will be soon. We'll just have to keep hanging on with both hands until it gets here, practicing our juggling skills along the way :) Thanks for the comment Dru.

Josh Carney
President/CoFounder
www.RTextUSA.com

 
Submitted by on June 13, 2008 - 12:50pm.

A question for clarity - is this "If you haven't you learned by now, time (or a lack there of) can drastically influence the success of Real Estate agent We all know the first agent who speaks to a buyer prospect gets the commission 90+ percent of the time." a published stat, or anecdotal?

Technology is absolutely crucial to be integrated into today's market(ing) but I am finding that today's younger buyers value good information more than tech skills. Granted - you won't get the buyers if you don't use the tech, but Gen Y Googles *everything* - and they ask their parents - and they blog about it. They vet *everything* - and that is what I perceive to be the most important shift in today's buyer.

Jim Duncan
434-242-7140
http://www.realcentralva.com
Realtor/Blogger

 
Submitted by Josh Carney on June 13, 2008 - 1:22pm.

Jim,
That statement was purely anecdotal :). I do agree with you that providing information "on demand" is a key factor for the younger buyers.
Josh Carney
President/CoFounder
www.RTextUSA.com

 
Submitted by on June 16, 2008 - 12:23pm.

Dru
Great comment. Well-said and spot-on.

 
Submitted by Christine Donovan - Costa Mesa Real Estate on June 16, 2008 - 2:45pm.

Technology is definitely important and as always there are pros (faster, easier communication) and cons (more to learn, constant communication) to all forms of technology, though like many others I seem to be "addicted" to my Treo and other technology.

Website: Costa Mesa Real Estate

Blog: Costa Mesa Real Estate Blog

 
Submitted by on June 17, 2008 - 2:36pm.

Josh, great article! As Christine mentioned, pros and cons of new technology do present themselves, but in the end, the cons become hurdles we cross and we end up wondering how we ever got along without it!

Erika Beede
www.goomzee.com

 
Submitted by Realty Rider on June 19, 2008 - 4:28am.

Great Josh
U have written about the fact here . I am also suffering with the same problem . I have started a blog http://realtydigest.blogspot.com, which contains real estate news , I want you to have a look on it and tell me how can I optimize it with the information that is missing .

 
Submitted by Pensacola Realtor Robin Sherman on June 20, 2008 - 4:48am.

Josh - I continuously struggle with the technology issue. I find myself - even with the help of tech consultants and an assistant - spending WAY too much time and money learning and implementing new systems in an attempt to keep up and/or streamline. There have been amazing advances just over the last five years and I have no doubt we are just scrapping the surface of what is possible. When I - and every agent I know - spends so much time on all these programs and gadgets . . . I know it takes away from our real estate practice. PLEASE, SOMEBODY, put it all together!
Robin Sherman
www.PensacolaForYou.com

 
Submitted by Josh Carney on June 20, 2008 - 9:32am.

Robin,
The solution is just around the corner. My real estate marketing company www.RTextUSA.com is currently developing an "all-in-one" technology solution for Realtors (virtual tours, IDX, 800 numbers, Text lead generation and some others I can't discuss currently... all for one low monthly fee. I am a Realtor and we are developing this solution for Realtors like you, who are tired of paying expensive, seperate premiums to market properties using different methods. Keep an eye out for us over the next few months. Also, check out my next blog. You will find it interesting. I should post today if I have time. :)
Thanks for the comment! Josh

 
Submitted by on June 20, 2008 - 10:04am.

Hi Josh,
I agree with Robin - as a realtor it's a real challenge to manage contacts, info about the contacts and listing info. I hope the 'solution' you're developing does indeed solve some of the problems, integrates with outlook, googledocs and my blackberry and an iphone. It should be intuitive, simple and efficient. (Maybe we should get Apple to design it). It should be fast and hopefully we can update it off line but it resides online so it can be accessed from everywhere. Over the years I've tried various versions of Top Producer and am stunned that such a poorly designed, hard to learn, cumbersome to use and expensive program still dominates the market. There is a huge business opportunity out there for the company that understands what we need, how we work, where we work from, and comes up with a good solution. If that happens, we'll be happy to pay!
Lori Turoff
Realtor
Robert DeRuggiero Realtors
Hoboken NJ
www.hobokensbesthomes.com

 
Submitted by Josh Carney on June 20, 2008 - 12:47pm.

Thanks Lori for the comment. I certainly agree all Realtors need a single "mobile" solution to solve the conundrum of real estate marketing/lead management. As we are currently developing a great headache medicine for these issues we face in the industry.
In the meantime, check out one of my favorite new beta IPhone apps: http://www.youtube.com/watch?v=R4CHVRy_hXU
Only drawback is - requires the web.
I noticed you are highlighted agent today...congrats by the way!!

Josh Carney (Realtor)
President/CoFounder
www.RTextUSA.com
866-579-TEXT
931-639-2625
JoshC@RTextUSA.com

 
Submitted by on June 20, 2008 - 1:43pm.

Josh,
As an agent, the potentially much bigger drawback of the iphone app is that the way it is currently set up, a buyer is going to tap on the email or phone number associated with the property and contact the listing agent instead of me. I'd like to be able to provide the buyer with the listing details, photo etc. and state who the listing belongs to be have MY contact info be "tap-able".
- Lori

 
Submitted by Josh Carney on June 20, 2008 - 2:23pm.

Lori,
This is a good point. As with most software developers, now is the time when this group should be offering beta testing trials to consumers like yourself for feedback purposes. We acutally went through a free Beta test stage with our software. It really helps the developers to nail down the small tweaks needed before the company fully establishes a customer base.

Josh Carney (Realtor)
President/CoFounder
www.RTextUSA.com
866-579-TEXT
931-639-2625
JoshC@RTextUSA.com

 
Submitted by Stacey Pfeifer on June 20, 2008 - 2:46pm.

Hi Josh-
thanks for the youtube post about HomeFindr app for iPhones... do you know if any listing posted on the Internet will be able to be displayed in this app? i assume that there are data standards for mobile listings display now... if so, do you have any online resources i can read to understand more about how this will work?
thanks.

 
Submitted by M J Branham on July 6, 2008 - 12:36pm.

Another area of the new real estate reality being overlooked by many agents and property owners is the ever growing use of enhanced images in property promotion online and in print. I worked in-house with an exclusive real estate company for several years taking average property images and turning them into dynamic selling tools. Our images easily commanded attention on listing pages in the printed promotions distributed by the company.

For those of you who do not realize the larger agencies who have graphic staffs are quietly modifying their images inhouse...then let me say this is quickly becoming the norm. There is no doubt that photo enhancement contributes to successful sales... the agency I was provided this in-house service for grew from around $450 mil in annual sales to $1.1 billion in residential home sales over just a three-year period, due in part to the literally thousands of regular property photos that were turned into powerful visual selling tools, giving them an edge over their prime competitors.

The enhancement I'm talking about is not the type that would defraud the customer by adding or removing permanent property features that would not be evident upon inspection, but the type that brings out the best of what is in the original photo as if it were taken by the best photographer under the most ideal conditions. For the most part, individual agents and small to mid-size Real Estate companies simply cannot afford to hire professionla photographers, in-house artists or expensive local image photo houses to keep up visually with the competition and frankly, most Real Estate professionals may not yet open to taking this visual avenue as yet.

Photo enhancement has become a mainstay in rest of our society in promotion and entertainment...the time is coming where this will also be as much a part of take listing photos as making sure the lawn is mowed. I invite you to take a look at our website and would like to hear any comments or feedback you might have regarding our new online image enhancement services.

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